Exceptional customer service lands county employees pickle awards

GEORGETOWN – More than three dozen employees of Sussex County find themselves In a pickle for exceptional customer service.

Sussex County government and County Finance Director Gina Jennings honored 37 employees as 1st Quarter honorees in the Give’em the Pickle recognition initiative at the March 13 council county meeting.

Sussex County Council president Michael Vincent joins the county employees who received first-quarter recognition for exceptional customer service.

Two employees – Kyle Belle of Buildings and Grounds and Lewis Sacks of the EMS Paramedic Department – received honorable mention while Building and Grounds employee Beverly Downs received the 1st Quarter Customer Service Award.

Mr. Belle received two recognitions for the same incident. During a cold day this winter, Mr. Belle noticed ice on the road where employees were walking to enter the building. He stayed at the icy spot and helped employees until one of his coworkers returned with salt, Ms. Jennings said.

Mr. Sacks was off on one of the county’s snow days and brought his personal truck with a plow at Medic Station 104 because the contracted snow-plow was delayed in arriving at the paramedic station. Mr. Sacks took a few minutes to ensure that there was parking available for the station and the main access paths were clear of snow drifts.

Ms. Downs landed recognition from three coworkers this quarter. She was recognized as a hard worker who takes pride in what she is doing. Ms. Jennings read comments from two coworkers.

“I have said many times that Beverly takes great pride in her work and fully accepts us as her customers.”

Another submission read, “Beverly never complains and is quick. She is always friendly and eager to work.”

In 2015, Sussex County launched Give’Em the Pickle, an employee recognition initiative developed by nationally recognized motivational speaker Bob Farrell.

Employees can be nominated by co-workers, supervisors, customers or county residents. A committee of supervisors and employees reviewed all the submittals.

Recipients are publicly recognized at county council meetings each quarter. From those recipients, an overall winner is selected at random to receive a trophy and a one-day vacation bonus.

News Editor Glenn Rolfe can be reached at grolfe@newszap.com

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