County employees continue to relish ‘Pickle’ award

23 PICKLE award winners

Sussex County Council members gather with some of the county employees recognized for exceptional customer service at the March 15 meeting as fourth-quarter recipients of Give’Em the Pickle award. Holding the trophy is Utility Permits employee Noell Warren, who was randomly selected to receive a one-day vacation bonus.

GEORGETOWN – The “Pickle” award is something Sussex County employees continue to relish.

Twenty-two employees were recognized for exceptional customer service at the March 15 Sussex County Council meeting as fourth-quarter Give’Em the Pickle award recipients.

In 2015, Sussex County embarked on Give’Em the Pickle, an employee recognition initiative developed by nationally recognized motivational speaker Bob Farrell.

Employees can be nominated by co-workers, supervisors, customers or county residents.

Recipients are publicly recognized at county council meetings each quarter. From those recipients, one honoree is selected at random to receive a trophy and a one-day vacation bonus.

The fourth-quarter winner is Noell Warren of the county’s Utility Permits department.

“Noell received a comment from a customer that thanked her very much for a very fast response and all other details he needed,” said County Finance Director Gina Jennings. “The customer stated he was ‘very impressed.’”

Ms. Jennings shared five other examples of the “great county service:”

  • Terry Dukes of Mapping and Addressing was commended by an outside project engineer as giving “unbelievable first-class service;”
  • Steve Mitchell of Building Code was commended by a customer whose project was being inspected. The customer noted Mr. Mitchell took his time explaining the violations and answered all questions to make sure the violations would be fixed;
  • Sussex EMS paramedic Barry Hoch was with his medic partner at lunch when he noticed an elderly gentleman who looked lost and confused. The paramedic took the time to help the gentleman reunite with his wife;
  • During his vacation day, Bob Moore of Environmental Services was called by a co-worker who was unsure how to handle a water pump alarm. He was commended for taking the time during his vacation to help solve the issue;
  • Paramedic Anna West went out of her way to help victims of a vehicle crash. She was commended for taking the time to find their relatives, gather their belongings and transport them to a nearby hotel.
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