Nanticoke Memorial’s 4-Star rating tops in Delaware, on Delmarva

POST Nanticoke 4 star employees

Nanticoke Memorial Hospital is the only hospital in Delaware and on the Delmarva Peninsula to receive a 4-Star rating by the Centers for Medicare and Medicaid Services. Nanticoke employees, back row from left, Kristen Fidderman, Lab; Bonny King, Emergency Department; Lisa Miller, Respiratory/ Rehabilitation Services; Seated from left: Belinda Marvel, Cardiology; Susan Phillips, Radiology. (Special to the Sussex County Post/Sharon Harrington).


SEAFORD – Nanticoke Memorial Hospital stands alone as the only hospital on the Delmarva Peninsula and in the State of Delaware to receive a 4-star rating by the Centers for Medicare and Medicaid Services.

All other hospitals and on the Eastern Shore received a 3-star rating or lower.

POST Star Chart

“We are very proud of our entire team that works every day to provide the best possible patient experience,” said Steven Rose, President/CEO of Nanticoke Health Services.  “While there is always more work to be done, receiving the only 4-Star rating on the Shore re-enforces all the great work we’ve done so far to continuously improve clinical quality and patient experience.  It’s our goal to put our patients at the center of all we do.”

Knowing it can be difficult for consumers to compare hospitals on quality of care and patient experience, the Centers for Medicare and Medicaid Services tracks a number of clinical quality and patient satisfaction measures using the HCAHPS.

As a part of the HCAHPS Survey, CMS provides a snapshot of patient experience using 11 key indicators.

CMS collects data for each indicator by randomly surveying both Medicare and Non-Medicare adult patients. Survey questions are related to nurse communication, doctor communication, pain control, explanation of medications, cleanliness of the room, and the patient’s understanding of care received at the hospital as well as care needed once the patient returns home.

As a way to make it easier to compare these survey results, CMS recently released its first Patient Experience Star Ratings, much like star ratings used in other industries.  Nanticoke received a 4-Starrating, the highest on the Eastern Shore.

According to CMS, “the star rating is compiled based on information collected from July 1, 2013 through June 30, 2014.

HCAHPS star ratings enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. HCAHPS star ratings allow consumers to more easily compare hospitals using a five star scale, with more stars indicating better quality care.  CMS recommends you consider multiple factors when making decisions about your health care and comparing hospitals. The HCAHPS star ratings summarize patient experience, is one aspect of hospital quality.” (

“We could not be where we are today without the dedication of our entire Nanticoke family,” said Kent Peterson, Chairman of Nanticoke Health Services Board of Directors.  “The community provides us so much support and the staff, physicians and volunteers work together so well.  It really is about providing kind, compassionate care to those we serve.”

For more information or to compare hospitals in your area, go to

For more information about services provided at Nanticoke, go to

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